Frequently Asked Questions

I rarely order online - how can I order my photos here?

Select a photo that you like from your album and click "Order photo.” Then select the product of your choice, enter the desired quantity, and click on "Add to cart." When you have placed all of the photos you like into your shopping cart, click "Cart" on the top right of the screen and follow the instructions.

 Where can I see the status of my order?

The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."

 How long will the delivery take?

 Orders which include free shipping to the studio are will be delivered 3 weeks after the order deadline. 

Is the logo (watermark) going to be removed from the image?

Of course! The watermark is only used to protect your work against illegal downloads.

 Can I crop the images?

Yes. You will find this option within the shopping cart. If you crop the image, an enlargement of the selected area is created.